Selecting a ground transportation provider for airline crew services is a critical operational decision. The wrong choice leads to crew complaints, scheduling disruptions, and potential safety issues. Here's how to make the right choice.
Essential Criteria for Airline Crew Transportation
1. Industry Experience
Not every car service understands airline operations. Look for: • Minimum 3 years serving airline crews specifically • Understanding of FAA rest requirements • Experience with irregular operations (IROP) scenarios • References from current airline clients
2. Fleet Quality and Maintenance
Crews deserve reliable, comfortable vehicles: • Late-model vehicles (3 years or newer) • Regular maintenance documentation • Backup vehicles available • Vehicle inspection protocols
3. Driver Standards
The chauffeur represents your airline to your crew: • Comprehensive background checks • Drug and alcohol testing programs • Customer service training • Professional appearance standards
4. Technology Integration
Modern operations require modern solutions: • Real-time flight tracking capability • Mobile app for crews • GPS tracking on all vehicles • Digital dispatch and communication
5. 24/7 Operations
Airlines operate around the clock: • True 24/7 dispatch (not just answering service) • Supervisory staff available all hours • Ability to handle last-minute requests • Holiday and weather event coverage
Red Flags to Avoid
- •Providers who can't provide airline references
- •Inconsistent pricing or hidden fees
- •No dedicated airline dispatch line
- •Vehicles more than 5 years old
- •Drivers without professional attire
- •No backup vehicle policy
Questions to Ask Potential Providers
- How do you handle flight delays?
- What is your driver vetting process?
- Can you provide monthly reporting?
- What is your average response time at LAX?
- Do you have dedicated airline coordinators?
Why Safe Rides Limo
We've served airline crews at LAX for over five years, building our entire operation around the unique needs of flight crews. Our CEO, Celsus Robert, personally oversees airline partnerships to ensure consistent service quality.
Contact us for a no-obligation consultation and see why airlines trust Safe Rides Limo.
Safe Rides Limo
Los Angeles' premier luxury ground transportation service, specializing in airline crew transportation since 2019. Led by CEO Celsus Robert, we're committed to excellence in every ride.